Tech support
Calling tech support has become an affair ripe with apprehension and dread. the common experience that staff can easily relay is one of frustration and dissatisfaction. there are grievances about wait and hold times, annoyances at having to speak to support staff who’s English speaking skills leave much to be desired, and most disappointingly, the lack of solution at the end of a lengthy ordeal where all manner of irrelevant questions are answered and redundant tasks are performed.
This is because to a tech support person, halfway across the world, you or your staff member are just another person calling, and they are tasked with preset questions and tasks that they have to qualify with before your enquiry is validated for further support at a higher level (and there are usually 3-5 levels). The tech support person has never seen you, or your place of business, or your IT setup.
IT Support at Sydney IT Solutions
Our ideology is to build IT Solutions right the first time around. We are doing doing a job – it has to be done right. This tenet has served us and our clients well over the years – it has made for happy clients, and less work for us in terms of support. However, issues do arise, this is inevitable.
When you turn to Sydney IT Solutions for support, you are dealing with the very people who helped, and contributed to building and implementing your IT. Not only will you and your staff be dealing with Australian-based technitians, who are all properly trained to handle incoming issues, but Sydney IT Solutions are also your single point of contact in your pursuit of a solution.
IT Support can be addressed through our online support ticketing system, via email, over the phone, and if your issue still remains unsolved, then we come to you. We will even liaise with your other providers on our mission towards resolving your issue, and making sure that you and your business are taken care of.
Some of our other services
Make IT Support mean that your business is actually being supported
Fill out the form below and one of our staff will get in touch with you to see how we can provide IT Support for your business.
IT Consulting
We take a holistic approach to your IT System. We work closely with you and your staff in order to assess your present IT situation so that we can offer a highly-customised, all-encompassing IT Solution to help strengthen and build your business. We educate you as we go along in order to help you make highly informed decisions pertaining to your business’ IT situation.
Virtualisation & Storage
We are all about empowering your business. By implementing virtualisation services we are enabling your business to economise by maintaining less equipment, as well as getting better use from your equipment. Virtualisation also helps make your backup and recovery more reliable.
Cabling & Installations
All too often we have been asked to help out with IT projects for business to encounter some poor office manager, somewhat out of their depth, trying unsuccessfully to collaborate the electrician for the cabling, the IT guy for the hardware installations, the air conditioning person for the right room temperature and so on. We work very closely with highly specialised, experienced professionals in all fields necessary to complete your IT project from beginning to end without the need for your to run interference, or umpire.
Disaster Planning & Recovery
Electricity outages, extreme weather or any other acts of god or man are inevitable. There is no such thing as being 100% proof. This is why we devise and implement a thorough Disaster Recovery Plan so that you know you know you are covered in the event of something unforeseen.
Storage Solutions
Your data and the management of it is critical to the success of your business. We look at your storage needs, offer the best possible solutions to fit your needs, and then develop a plan on how to implement those solutions.
Cloud Migration
Many new or small businesses are utilising the affordability that cloud services offer today. Sometime it is economically beneficial to use cloud-hosted software options like accounting software, CRM platforms or Microsoft Office 365. Whatever platform or service you chose to utilise for your business, we are here to make sure that the migration is smooth, with minimum down-time – if any. Should your business grow to the point where you are better off with your own, in-house servers, then we manage that seamlessly and capably as well.
Managed IT Services
Why hire several IT Guys when you can simply call us? Sydney IT Solutions is your one stop shop for all things it. Our Managed IT Services and Solutions will ensure that absolutely all your IT needs are taken care of. We carry the responsibilities for all your IT and you get to save money, and get on with the business of building yours.
Hardware Services
With Sydney I.T. Solutions, you know you are buying with peace of mind. Not only is the product you are after available to you at competitive rates, but also with the highest level of quality. Backed by our experienced staff, you know your purchases are in safe hands. If the specific product you are after requires some modifications, we offer a customisable option for purchases of desktops, laptops, networking solutions
Software Licensing
Whatever products are required for your business, our extensive experience will help arrange the best possible services and rates. Not only do we handle the procurement of the necessary licensing, but we are involved in the deployment and management as well.
IT Security
Whether it be from viruses and malware to targeted cyber attacks, we do not compromise on security. Equipped with the best security detection, protection and monitoring protocols and tools available, we do absolutely all we can to ensure that your business is as safe as possible.
IT Maintenance & Upgrades
A lot of businesses fall into the trap of economising on their IT system and equipment until the point when something breaks, and then the perception is that the only expense is one of repairs. Network, equipment, IT infrastructure breakages cause down-time, and down-time cost the company money for every single minute that staf are not being productive. Our approach, at Sydney IT Solutions, is one of proactive monitoring, and repairing issues before they break and cause down-time.
Hosting
Whether it is hosted solutions or hosting for your website or emails, we take care of it all for you. We will even set up your email addresses!